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At Elements Jewelry Design, the complete satisfaction of our customers is our top priority. Check out some of our frequently asked questions below to get the information you’re looking for. Contact us with any other thoughts or questions.
WHAT ARE THE PAYMENT OPTIONS?
All major credit cards and paypal are accepted for online purchases. In studio purchases we accept a personal check and cash in addition to major credit cards and paypal.
WHAT IS YOUR RETURN POLICY?
Please refer to the policies page.
HOW DO I CARE FOR MY JEWELRY?
Jewelry created by Kristen/Elements Jewelry Design is handcrafted and the pieces do require proper care. We know jewelry is very sentimental and well loved but pieces should be removed when exposed to certian elements or activies that may cause harm to the metal, gemstones or diamonds.
Sterling Silver: Is known for tarnishing and oxidizing more quickly than other metals. We recommend using a diluted dish soap and a soft brush or a soft cotton cloth to clean off the oils and dirt that may be on the jewelry. Rinse and pat dry. If the item is heavily tarnished and is in need of more TLC, please contact the studio and we can arrange to have your jewelry piece brought back to like-new condition. When not in use, please store your jewelry in a sealed pouch.
Patina: We also call this blackened silver. Patina is achieved by applying Liver of Sulpher which creates a dark oxidization to the silver. Oxidized pieces are affected by wear which causes the patina to fade over time.
Gold: To clean, use a dish soap and add warm water to a small bowl. Soak your item for up to 5 minutes to loosen up dirt that may built up on the jewelry piece. Brush clean with a soft toothbrush, rinse and pat dry. Never, ever expose your gold...or clean it with bleach. We have seen this and it is not good, very damaging and may ruin your item.
A special note about white gold. White gold does not come out of the earth white so other alloys are added to gold to make it white. Do not expose your white gold to chlorine...hot tubs, swimming pools or cleaning products. It will cause your piece to develop porosity and will then it may become brittle and your piece could become compromised. Also a little maitenance tip for white gold is rhodium plating. Rhodium is in the platinum family and is applied to the surface of white gold via a plating process. Normal wear will cause the thin layer of plating to wear off which can always be reapplied.
Gemstones, Pearls and Diamonds: Each one of these has a different hardness. Even diamonds can chip and break. Pearls are soft, but should not be exposed to water because pearls are not set like gemstones or diamonds. Pearls are secured in place with a jewelers epoxy which will break down and not be secure if exposed to water. When you purchase an item from Kristen whether it is an already made item or custom, she will educate you about your stone and recommended care.
DO YOU OFFER REPAIRS
We do offer repair and restoration work on items not created by Kristen. Estimates are case by case so please contact the studio to discuss the details.
For additional information on repairs & warranty please refer to the policies page.
DO YOU CREATE CUSTOM PIECES?
Yes, custom is Kristen's specialty!
Please refer to the Custom page for more information.
WHAT ARE YOUR STUDIO HOURS?
The studio is available by appointment only. Please email Kristen, firstname.lastname@example.org to schedule a time to visit and chat about jewelry!
IS IT POSSIBLE TO ALTER ONE YOUR FEATURED DESIGNS?
We do offer alterations to an existing design on a case by case basis. In most cases a new piece will created and customized per your requests with additional fees applied. Please visit the custom/bespoke page to view more information.
DO YOU OFFER GIFT CARDS?
Yes, Gift Cards are available. Please email us to request a gift card.
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